| List of figures and tables | p. ix |
| Acknowledgements | p. xiii |
| List of abbreviations and acronyms | p. xv |
| About the author | p. xvii |
1 | What does project management mean? | p. 1 |
| Introduction | p. 1 |
| What is a project? | p. 2 |
| Kinds of projects | p. 3 |
| Project or programme | p. 5 |
| The project lifecycle approach to project management | p. 6 |
| Prince2 | p. 10 |
| Why project management - why projects fail | p. 11 |
| Project management role and responsibilities | p. 13 |
| Projects management in libraries, museums and archives | p. 15 |
| What does this book do? | p. 17 |
| Notes | p. 19 |
2 | Project planning and review | p. 21 |
| Introduction | p. 21 |
| Project initiation | p. 21 |
| Revisiting the project plan | p. 22 |
| Project planning activities | p. 25 |
| The business case | p. 35 |
| Monitoring the project plan | p. 37 |
| Monitoring assumptions and risks | p. 39 |
| Notes | p. 39 |
3 | Working in project partnerships | p. 41 |
| Introduction | p. 41 |
| Local government and other partnership policies | p. 41 |
| Benefits of working in partnership | p. 45 |
| Building partnerships | p. 47 |
| Partnership roles and tasks | p. 50 |
| Governance and management structures | p. 53 |
| Project partnership governance structures | p. 55 |
| Partnership management challenges | p. 56 |
| Working across different cultures and sectors | p. 59 |
| Notes | p. 61 |
4 | Risk management | p. 63 |
| Introduction | p. 63 |
| What does risk management involve? | p. 64 |
| Elements of risk management | p. 64 |
| Management and institutional attitudes to risk | p. 65 |
| Initial risk identification and analysis | p. 66 |
| Techniques for assessing risk | p. 67 |
| Risk categories and factors | p. 71 |
| Legal issues | p. 76 |
| Risk tolerance and risk thresholds | p. 77 |
| The risk log | p. 78 |
| The risk profile | p. 80 |
| Suitable responses to risk | p. 82 |
| Risk responsibilities | p. 83 |
| Notes | p. 84 |
5 | Managing human resources within a project | p. 85 |
| Introduction | p. 85 |
| Orchestrating decisions | p. 86 |
| Knowledge, skills and attitudes required by project managers | p. 87 |
| Contextual issues in managing the project's human resources | p. 89 |
| The project team | p. 94 |
| Team building | p. 97 |
| Internal and external dynamics | p. 99 |
| Interface management | p. 100 |
| Team communication | p. 102 |
| Team motivation | p. 103 |
| Notes | p. 104 |
6 | Managing other project resources | p. 107 |
| Introduction | p. 107 |
| Time | p. 108 |
| Monitoring project progress | p. 111 |
| Time management | p. 112 |
| Money | p. 114 |
| Subcontractors and suppliers | p. 120 |
| Notes | p. 126 |
7 | Evaluation and review | p. 127 |
| Introduction | p. 127 |
| Planning evaluations | p. 128 |
| General principles for evaluation | p. 128 |
| What type of evaluation? | p. 128 |
| Review or evaluation | p. 133 |
| Who will carry out the evaluation? | p. 133 |
| Designing the evaluation | p. 133 |
| Evaluation approaches | p. 137 |
| Evaluation research methods | p. 144 |
| Managing the evaluation process | p. 147 |
| Notes | p. 149 |
8 | Quality management in projects | p. 151 |
| Introduction | p. 151 |
| Quality management systems | p. 152 |
| Challenges associated with project quality management | p. 153 |
| Project quality or deliverable quality? | p. 154 |
| Managing quality and quality assurance | p. 154 |
| Essential components of quality management within projects | p. 155 |
| Quality planning | p. 159 |
| Quality control | p. 163 |
| Acceptance testing, piloting and evaluating | p. 166 |
| Notes | p. 169 |
9 | Sustainability of projects | p. 171 |
| Introduction | p. 171 |
| Sustainability aspects | p. 171 |
| Sustainability and quality | p. 173 |
| Sustainability and equity | p. 174 |
| Planning for sustainability | p. 174 |
| Revenue generation | p. 176 |
| Notes | p. 180 |
10 | Using information and communication technology in project management | p. 181 |
| Introduction | p. 181 |
| Project management applications | p. 182 |
| The task-oriented approach to choosing ICT tools | p. 188 |
| Challenges for the project manager | p. 194 |
| Notes | p. 195 |
| Useful resources | p. 197 |
| Glossary of project management terms | p. 201 |
| Index | p. 205 |