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Conducting the reference interview : a how-to-do-it manual for librarians

2009

Format:	Book
Author:	Ross, Catherine Sheldrick.
Title:	Conducting the reference interview : a how-to-do-it manual for librarians / Catherine Sheldrick Ross, Kirsti Nilsen, and Marie L. Radford.
Edition:	Second edition.
Publisher, Date:	New York : Neal-Schuman Publishers Inc., [2009] ©2009
Description:	xiv, 290 pages : illustrations ; 28 cm. illustration
Series:	How-to-do-it manuals ; no. 166 How-to-do-it manuals for libraries ; no. 166.
Subjects:	Reference services (Libraries) Electronic reference services (Libraries) Interviewing.
Other Author:	Nilsen, Kirsti. Radford, Marie L.
Notes:	Includes bibliographical references and index.
Contents:	Why bother with a reference interview? -- Setting the stage for the reference interview : the first thirty seconds -- Finding out what they really want to know -- Beyond negative closure -- Special contexts for the reference interview -- The reference encounter in virtual environments -- The readers' advisory interview -- Establishing policy and training for the reference interview.
LCCN:	2009017660
ISBN:	9781555706555 (alk. paper) 155570655X (alk. paper)
Other Number:	320895013
System Availability:	1
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Booklist Review

This second edition is completely updated, with an all-new section on virtual reference. The section on the readers'-advisory interview is now a full chapter. Marie Radford joins authors Ross and Kirsti Nilsen, bringing her expertise and research on virtual-reference services. All three authors have been involved in large and long-term research projects on reference and readers'-advisory interviews, virtual and face-to-face, and their work informs all chapters of this book. Scenarios based on real library transactions illustrate many important ideas, and most also include comments and discussion questions, making it easy to adapt them for classes or workshops. Sidebars appear on nearly every page, with Did you know? research facts, short exercises, and Quick Tips. This outstanding work is highly recommended for all libraries and is essential reading for all LIS educators and librarians involved in staff training.--Moyer, Jessica Copyright 2009 Booklist

Summary

The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English language learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services as well as a discussion of Web 2.0 initiatives and updated information on email reference.

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