Displaying 1 of 1 2010 Format: Book Title: Associate call center representative : test preparation study guide : questions & answers. Publisher, Date: Syosset, New York : National Learning Corp., [2010] ©2010 Description: 1 volume (various pagings) : illustrations ; 28 cm. illustration Series: Career examination series ; C-4114 Passbook series Career examination series ; C-4114. Passbook series. Subjects: Call center agents -- Supervision of -- Examinations, questions, etc. Call centers -- Examinations, questions, etc. Customer services -- Examinations, questions, etc. Telecommunication -- Examinations, questions, etc. Civil service -- United States -- Examinations. Other Author: National Learning Corporation. Other Title: Call center representative At head of title: This is your passbook for-- ISBN: 9780837341149 0837341140 Other Number: 733352863 System Availability: 1 # System items in: 1 # Local items: 1 # Local items in: 1 Current Holds: 0 Place Request Add to My List Expand All | Collapse All Availability Large Cover Image Summary The Associate Call Center Representative Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to : understanding written information; combining separate pieces of information to form a general conclusion; applying general rules to a specific situation; understanding the order in which things should be done; written communication, including spelling and the ability to create accurate records of information exchanged with caller; and more. Librarian's View Syndetics Unbound Displaying 1 of 1
