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Library security : better communication, safer facilities

2015

Format:	Book
Author:	Albrecht, Steve, 1963- author.
Title:	Library security : better communication, safer facilities / Steve Albrecht.
Publisher, Date:	Chicago : ALA Editions, an imprint of the American Library Association, 2015.
Description:	xv, 165 pages ; 23 cm
Summary:	Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level.
Subjects:	Libraries -- Security measures. Library buildings -- Safety measures.
Notes:	Includes bibliographical references (pages 159-160) and index.
Contents:	The new library workplace : not so quiet -- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence: awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health, and homeless services -- Staff development for a safer library -- Library security survey checklist -- Sample library security suggestions for site survey reports -- Sample staff training exercises -- Want less stress? : try more B.R.E.A.D.S.
LCCN:	2015005575
ISBN:	9780838913307 083891330X * 0838913547 * 0838913555 * 0838913563
Other Number:	903473921
System Availability:	2
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Library Journal Review

Libraries are public spaces that appear to be safe, quiet havens-yet library employees know that is not always the case. Veteran San Diego police officer Albrecht (Fear & Violence on the Job) presents common sense tips on library safety and security. He shows how good communication and effective customer service skills are keys to handling difficult patrons, such as those who respond angrily when having to pay late fees or feel entitled to break the rules. He also discusses specific situations, including how to deal with homeless substance abusers, abandoned children and seniors, and mischievous teens. For more threatening scenarios, the author offers suggestions on how library staff can keep themselves, their colleagues, and patrons safe, explaining how to respond to an active shooter or a person who is mentally ill. Handy checklists, sample security assessment surveys, and stress management techniques are also provided. VERDICT Both front line library staff and administration will find Albrecht's advice useful and practical, whether they work in a public, special, or academic institution. [See author Q&A on p. 97]-Donna Marie Smith, Palm Beach Cty. Lib. Syst., FL © Copyright 2015. Library Journals LLC, a wholly owned subsidiary of Media Source, Inc. No redistribution permitted.

Booklist Review

Albrecht, a leading expert on the subject of library safety, draws from a sound academic basis, direct experience in personal safety, and the wide array of workshops he has conducted. The book is comprehensive and practical, with the central focus on providing better customer service in a comfortable, confident, and safe manner. Albrecht does not minimize staff uneasiness in dealing with unruly, threatening, or potentially violent patrons, but he stresses the need for clear, consistent, and publicly posted policies before situations arise. He suggests words and actions that can forestall bad situations from getting worse, and he emphasizes working closely with community partners for an overall safer workplace. The list of resources and index are very helpful. Several earlier books are available on ensuring a safe workplace in libraries, but this current title brings together the most up-to-date approaches. Strongly recommended for a broad range of libraries.--Meyers, Arthur Copyright 2015 Booklist

Summary

Through the methods outlined in this book, Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome.

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