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Marketing moxie for librarians : fresh ideas, proven techniques, and innovative approaches
2015
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Booklist Review
Veteran library marketer Watson-Lakamp provides a concise, practical introduction to marketing and public relations that is packed with tips and suggestions. Although it can be read in its entirety, the book is organized to allow library marketers to dive right in if the situation requires it. After a brief introductory chapter on Getting Your Library in Order, which covers branding, conducting a communications audit, writing a marketing plan, and doing market research, the remaining chapters are organized by activity or format and provide an overview of what it is, why you might use it at your library, and how you might implement it and assess the results. Bulleted lists and Moxie Tip boxes abound and further allow the busy marketer to glean quick tips on the go. In this way, Watson-Lakamp manages to cover a lot of ground in not much more than 100 pages. To be sure, the book presents marketing in very broad strokes, and she draws heavily from her personal experience. However, each chapter includes a list of references, and there is an extensive suggested-reading section that includes URLs for useful resources. One particularly noteworthy chapter, Everyone Is in Marketing, focuses on the idea that because effective marketing strategies by necessity involve the whole staff, it's important to make sure that everyone is on the same page. Watson-Lakamp provides practical strategies for creating an internal marketing plan, getting staff buy-in and support of marketing initiatives, and enlisting them as marketing deputies. For library marketers who are getting started with social media, the book devotes a chapter to describing the various platforms and how they might be used, along with a second chapter on social-media best practices, both general and platform-specific. This handbook has much to offer marketing staff from any type of library who are looking for marketing strategies they can apply right away.--Harmon, Lindsay Copyright 2015 Booklist
Summary

Fun and easy to read, this marketing and promotion guide offers you the "big picture" of how best to spend your limited funds and energy to create a successful marketing strategy--from traditional promotions such as advertising and posters to social media marketing.

Robust, resilient, and flexible marketing is an absolute necessity for today's libraries. Fortunately, marketing can be fun. Through this savvy guide, you'll discover a wealth of fresh, actionable ideas and approaches that can be combined with tried-and-true marketing techniques to serve any library. Focusing on building platforms rather than chasing trends, the book offers low- and no-budget ideas for those in small libraries as well as information that can be used by libraries that have a staff of professionals.

The guide opens with an overview of the basics of marketing and continues through the numerous channels that should be incorporated into a modern-day marketing strategy mix. Branding, merchandising, and media relations are covered, as are social media, new technologies, fundraising, and advocacy. You'll also learn how to use tools such as data-driven information gathering and email segmentation to help your library compete and stay relevant. Perfect for beginners, the book will be equally useful to seasoned communicators who are looking for creative ideas, new techniques, and innovative approaches to boost the effectiveness of their existing marketing efforts.

Table of Contents
Acknowledgmentsp. ix
Introductionp. xi
1Getting Your Library in Orderp. 1
Branding-Your Library's Imagep. 1
Mission/Visionp. 2
Logop. 2
Communications Auditp. 4
Strategy or Marketing Planp. 6
Surveysp. 13
Focus Groupsp. 14
Other Ways to Gain Insightp. 15
Meeting Your Customersp. 16
2Everyone Is in Marketingp. 19
Staff Empowermentp. 19
Developing Organizational Identityp. 22
Staff as Your Marketing Deputiesp. 22
Staff Engagement and Internal Communicationp. 23
Word of Mouth Marketing (WOMM)p. 24
3Promoting Events and Programsp. 27
Walk the Talkp. 27
Getting Media Attentionp. 31
Program Feedbackp. 33
4New Twists on Traditional Techniquesp. 35
Posters, Handouts, and Signagep. 35
Displaysp. 37
Merchandisep. 38
Everyone Loves a Paradep. 39
Contestsp. 40
5Gel Social with Your Libraryp. 43
Social Media and Relationship Marketingp. 43
eNewslettersp. 44
Getting Organizedp. 46
Blogs and Vlogsp. 49
6Social Media Best Practicesp. 55
Social Media Policiesp. 56
Pace bookp. 59
Twitterp. 61
YouTubep. 63
Instagramp. 64
Pinterestp. 65
Linked Inp. 66
Google+p. 67
Social Media Team Approachp. 67
7Other New Technologies: Video, QR Codes, and Morep. 69
Videop. 69
Livestreaming Videop. 72
Webinarsp. 72
Podcastsp. 74
Quick Response (QR) Codesp. 75
Document Sharingp. 75
Hashtagsp. 76
8Advocacy and Fundraisingp. 79
Crowd Fundingp. 81
Text to Givep. 82
Website Donationsp. 82
Increasing Donations with Social Mediap. 83
Direct Mailp. 83
Community Partnershipsp. 84
Sponsorshipsp. 85
9Toolbox Tidbitsp. 89
Marketing Language Cachep. 89
Telling Your Storyp. 93
Writing Micro-contentp. 96
When to Say Goodbyep. 97
10Final Thoughtsp. 99
Appendixp. 103
Glossaryp. 109
Suggested Reading and Resourcesp. 111
Indexp. 117
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