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Whole person librarianship : a social work approach to patron services

2019

Format:	Book
Author:	Zettervall, Sara K., author.
Title:	Whole person librarianship : a social work approach to patron services / Sara K. Zettervall and Mary C. Nienow.
Publisher, Date:	Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC, [2019] ©2019
Description:	xii, 175 pages : illustrations ; 24 cm
Summary:	Whole Person Librarianship guides librarians through the practical process of facilitating connections among libraries, social workers, and social services; explains why those connections are important; and puts them in the context of a national movement. Collaboration between libraries and social workers is an exploding trend that will continue to be relevant to the future of public and academic libraries. Whole Person Librarianship incorporates practical examples with insights from librarians and social workers. The result is a new vision of library services. The authors provide multiple examples of how public and academic librarians are connecting their patrons with social services. They explore skills and techniques librarians can learn from social workers, such as how to set healthy boundaries and work with patrons experiencing homelessness; they also offer ideas for how librarians can self-educate on these topics. The book additionally provides insights for social work partners on how they can benefit from working with librarians. While librarians and social workers share social justice motivations, their methods are complementary and yet still distinct - librarians do not have to become social workers. Librarian readers will come away with many practical ideas for collaboration as well as the ability to explain why collaboration with social workers is important for the future of librarianship. Gain multiple examples of library-social work collaboration to apply in your own library. Learn to articulate reasons librarians benefit from collaboration with social workers and vice versa. Know where to seek partnerships and how to start them. Develop a vision for how collaborations fit into the ideals of both professions and represent the future of librarianship. -- From amazon.com.
Subjects:	Libraries and community -- United States. Public services (Libraries) -- United States. Public services (Libraries) -- United States -- Case studies. Librarians -- Professional relationships -- United States. Library employees -- Professional relationships -- United States. Social workers -- Professional relationships -- United States. Social service -- United States.
Genre:	Case studies.
Other Author:	Nienow, Mary C., author.
Notes:	Includes bibliographical references and index.
Contents:	Sister professions. A little bit of history ; Shared ethics ; Growth of library-social work collaboration ; Online resources -- Relationships are the new reference collection. Overview ; Sara's story ; Building the relationship-based reference collection ; Social work concepts for patron services ; Online resources -- Partners in the library. Overview ; Harrison's story ; Inspiration into justification ; Justification into action ; Action into sustainability ; Adaptations for academic libraries ; Online resources -- Social work students: "Living the dream" in the library. Overview ; Jason's story ; Social work education: The basics ; Collaborating with the school of social work ; Academic librarians and social work students ; Online resources -- Full-time library social workers. Overview ; Ashley's story ; The classic model: San Francisco Public Library ; Logistics of the hire ; Data collection and documentation ; Onboarding ; Supporting the social worker ; Online resources -- Advocating for change. Overview ; Leslie's story ; Advocacy through a social work lens ; Internal and external advocacy ; Online resources -- Sustainable practice. Overview ; Karen's story ; Self-care vs. sustainable practice ; Cultural humility ; Reflective practice and reflective supervision ; Online resources -- Future Directions. Libraries as social work host sites ; Social work education for library school students ; Multiple social workers in a library system ; Whole person library management ; Professional involvement and professional organizations ; Online resources -- Appendix A: PIE chart worksheet -- Appendix B: Community needs assessment -- Appendix C: Learning contract template -- Appendix D: Sample intake form -- Appendix E: Sample staff survey -- Appendix F: Reflective practice worksheet.
Additional Physical Form	Online version: Zettervall, Sara K. Whole person librarianship Santa Barbara, California : Libraries Unlimited, 2019 9781440857775 (DLC) 2019980955
LCCN:	2019020672
ISBN:	9781440857768 1440857768
Other Number:	1066072101
System Availability:	1
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Library Journal Review

While working on her practicum in 2012, Zettervall asked her friend Nienow, a social worker, to help her lead a book club with a group of Somali girls who had endured hardship because of civil war; the collaboration resulted in this book. The authors describe librarianship and social work as sister professions. Both professions began in the United States in the late 1800s during the progressive era and were staffed primarily by women (excluding leadership positions, which were typically held by men). This holds true in modern times; women still make up a majority of workers in these professions. The professions both prioritize service and respect for privacy and human rights. Zettervall and Nienow demonstrate how collaboration between librarians and social workers benefits communities. They offer relevant examples and, in the appendixes, information on doing a community needs assessment, along with other suggestions. VERDICT This is a well-researched and practical guide recommended for those in the library and social worker professions.--Dave Pugl, Ela Area P.L., Lake Zurich, IL

CHOICE Review

Zettervall and Nienow offer a practical, hands-on guide to building collaborations between social workers and librarians. The authors have had experience building partnerships of their own, and Zettervall is the founder of Whole Person Librarianship, an organization that trains librarians in concepts important to this goal. This book is a great introduction for librarians hoping to develop or further social services support in their libraries. Each of the six chapters is practical and direct, providing best practices, case studies, and links to further resources. Including six appendixes, one of which provides worksheets and checklists, the book is best suited to practicing professionals at public libraries, but academic librarians--particularly those at community colleges--may also find the book valuable. Summing Up: Recommended. Professional and practicing librarians. --Kristy M Borda, William & Mary Libraries

Booklist Review

The concept of ""whole person librarianship"" (WPL) grew out of the serve the whole person model of social work, giving extra attention to vulnerable groups, those often oppressed because of their race, religion, gender, or economic status. Six information-packed chapters, with titles such as ""Partners in the Library,"" ""Full-Time Library Social Workers,"" and ""Advocating for Change,"" guide readers ""from a basic understanding of the intersection of librarianship and social work through various stages of collaboration and into more complex social work concepts as they can apply to library service. Following an introductory case study, each chapter offers a tremendous amount of practical explanation, advice, and suggestions. Appendixes provide worksheets for community-needs assessments, contracts, intake forms, and staff surveys, with a link to additional resources. Authors Zettervall, a library-science student working on a practicum for a book club with Somali girls, and Nienow, an academic, field worker, and policy developer with decades of social-work experience, have done a wonderful job of artfully blending librarianship and social work into a very solid and promising new enterprise. Whole Person Librarianship is a relevant, skillfully crafted, refreshingly optimistic, and highly recommended read.--Art Lichtenstein Copyright 2020 Booklist

Summary

Whole Person Librarianship guides librarians through the practical process of facilitating connections among libraries, social workers, and social services; explains why those connections are important; and puts them in the context of a national movement.

Collaboration between libraries and social workers is an exploding trend that will continue to be relevant to the future of public and academic libraries. Whole Person Librarianship incorporates practical examples with insights from librarians and social workers. The result is a new vision of library services.

The authors provide multiple examples of how public and academic librarians are connecting their patrons with social services. They explore skills and techniques librarians can learn from social workers, such as how to set healthy boundaries and work with patrons experiencing homelessness; they also offer ideas for how librarians can self-educate on these topics.

The book additionally provides insights for social work partners on how they can benefit from working with librarians. While librarians and social workers share social justice motivations, their methods are complementary and yet still distinct--librarians do not have to become social workers. Librarian readers will come away with many practical ideas for collaboration as well as the ability to explain why collaboration with social workers is important for the future of librarianship.

Table of Contents

	Preface	p. ix
	Terminology	p. x
	United States Perspective	p. xi
	Appendixes and Online Resources	p. xi
	Introduction Sister Professions	p. 1
	A Little Bit of History	p. 1
	Current Statistics	p. 3
	Shared Ethics	p. 4
	Service	p. 5
	Privacy and Confidentiality	p. 5
	Access to Information	p. 6
	Respect for Rights	p. 6
	Professional Skills and Integrity	p. 7
	Social Justice	p. 7
	Growth of Library-Social Work Collaboration	p. 8
	Online Resources	p. 10
Chapter 1	Relationships Are the New Reference Collection	p. 11
	Overview	p. 11
	Sara's Story	p. 12
	Building the Relationship-Based Reference Collection	p. 16
	What Do Social Workers Do?	p. 17
	"I'm Not a Social Worker, but I Know Where to Find One"	p. 19
	The Living Relationship	p. 22
	Social Work Concepts for Patron Services	p. 24
	Person-in-Environment	p. 24
	PIE in Action	p. 27
	Online Resources	p. 29
Chapter 2	Partners in the Library	p. 31
	Overview	p. 31
	Harrison's Story	p. 32
	Inspiration into Justification	p. 35
	Justification into Action	p. 38
	Types of Partnerships	p. 39
	Action into Sustainability	p. 41
	Space in the Library	p. 41
	Data Collection and Sharing	p. 42
	Benefits to Community Partners	p. 42
	Adaptations for Academic Libraries	p. 44
	Online Resources	p. 47
Chapter 3	Social Work Students: "Living the Dream" in the Library	p. 49
	Overview	p. 49
	Jason's Story	p. 50
	Social Work Education: The Basics	p. 54
	Collaborating with the School of Social Work	p. 56
	Internship Purpose and Requirements	p. 57
	Examples of Internship Projects	p. 58
	Academic Librarians and Social Work Students	p. 61
	Online Resources	p. 63
Chapter 4	Full-Time Library Social Workers	p. 65
	Overview	p. 65
	Ashley's Story	p. 66
	The Classic Model: San Francisco Public Library	p. 71
	Micro: Outreach and Crisis Management	p. 72
	Mezzo: Community Connections and Case Referrals	p. 75
	Macro: Systematic Change	p. 76
	Logistics of the Hire	p. 77
	Host Organizations and Funding	p. 79
	Data Collection and Documentation	p. 84
	Social Service Data Collection	p. 85
	Collaboration and Data Sharing	p. 86
	Onboarding	p. 88
	Roles and Communication	p. 88
	Special Considerations for Working with Youth	p. 90
	Boundary Setting	p. 91
	Supporting the Social Worker	p. 92
	Quick-and-Dirty Library Education	p. 92
	Supervision and Professional Connection	p. 93
	Online Resources	p. 95
Chapter 5	Advocating for Change	p. 97
	Overview	p. 97
	Leslie's Story	p. 97
	Advocacy through a Social Work Lens	p. 103
	Internal and External Advocacy	p. 105
	Internal Advocacy	p. 106
	External Advocacy	p. 109
	Online Resources	p. 113
Chapter 6	Sustainable Practice	p. 115
	Overview	p. 115
	Karen's Story	p. 116
	Self-Care vs. Sustainable Practice	p. 118
	Cultural Humility	p. 121
	Lifelong Learning and Critical Self-Reflection	p. 122
	Challenge Power Imbalances	p. 123
	Institutional Accountability	p. 124
	Reflective Practice and Reflective Supervision	p. 125
	Online Resources	p. 128
	Conclusion Future Directions	p. 129
	Libraries as Social Work Host Sites	p. 129
	Social Work Education for Library School Students	p. 130
	Multiple Social Workers in a Library System	p. 131
	Whole Person Library Management	p. 132
	Professional Involvement and Professional Organizations	p. 133
	Online Resources	p. 134
Appendix A	PIE Chart Worksheet	p. 135
Appendix B	Community Needs Assessment	p. 137
Appendix C	Learning Contract Template	p. 143
Appendix D	Sample Intake Form	p. 151
Appendix E	Sample Staff Survey	p. 153
Appendix F	Reflective Practice Worksheet	p. 157
	References	p. 159
	Index	p. 163

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